2024 Guide: Navigating Amazon Delivery Delays – What To Do When Your Package Is Late

Is your Amazon order delayed in transit? Discover steps for a refund, understanding the meaning behind package delays, and how to handle packages out for delivery late or not dispatched in 2024. Get the latest insights on why Amazon packages keep getting delayed and what actions you can take today.

Amazon Package Delayed In Transit

Global weather conditions impact couriers and shoppers in every corner of the world. It’s not always possible to guarantee delivery in the face of natural disasters like hurricanes or wildfires. This can cause package delivery to go into overtime which impacts couriers at both local and international levels. Many states including Ohio saw an increase in late deliveries this winter due to weather conditions, backlogs at the local post offices, and exceptions.

Weather delays aren’t uncommon between major shipping players like the U.S. Postal Service, UPS, and FedEx. On-time delivery can be affected by all weather conditions. In fact, weather can even impact same-day delivery depending on your local courier company and the staff’s backlog.

Amazon Package Delayed In Transit

What To Do If Your Guaranteed Amazon Delivery Is Late

Amazon is my favorite online store. Amazon is amazing. I can choose any item and the package magically appears at my home a few days later. Sometimes it even arrives on the same day. Recently I had an issue where there was a guaranteed delivery date and time, and the package never arrived. This not only disrupted the delivery schedule, but also put my entire project in jeopardy.

Amazon has a problem. They get deliveries right more often than they do wrong. Therefore, when they guarantee delivery, I have come to expect that it will arrive by that date. It doesn’t happen, it puts you off.

What now? What do you do when your Amazon package arrives late? Here’s what I found after doing some research:

Manpower shortage

To control the spread of the virus, whole countries and cities went on lockdown. People weren’t allowed to go out except for necessities, such as grocery shopping and buying medicines.

Numerous businesses also closed their doors. People who were not considered to be essential workers left and stayed at home.

The result was a shortage of staff, even within the freight sector. Although couriers are essential workers, some of the employees weren’t. This disrupted the operations of the couriers.

Employees might be reluctant to take on more risk by going to work. Others might choose to quit and find work in another field that doesn’t involve them going out.

Amazon Package Delayed In Transit

What Are Causes For Delays In Transit Of Amazon Packages?

Amazon can delay packages for many reasons. An example of a delayed package is if it was sent to an incorrect address.

This delay doesn’t often happen, because Amazon sends packages to the correct address 99% of the time.

For example, if the package is not returned to sender it may be held up until delivery to destination.

These are some other reasons why a package might be delayed during transport:

  • Bad weather
  • Traffic delays
  • Issues with customs for international orders
  • High-volume shipments
  • Missing apartment or building numbers
  • Illegible writing
  • Assignment to the wrong carrier
  • Damaged, lost, or stolen packages
  • Mechanical problems with the delivery van

Lack Of Visibility

Ensuring clear visibility throughout the supply chain is vital for assuring a safe and timely shipment from one end to another. Organizations may fall prey to inefficiencies that can cause delays, damages, or even loss of shipment.

Betting on technology to deliver clarity throughout the entire shipping process is a sure way for delivery companies to gain and maintain a competitive advantage. Delivery software can provide couriers and their customers with transparency throughout the delivery process.

Highlighted features:

  • Digital Waybills
  • Design of shipping labels
  • Item Level Scanning
  • Route building
  • Signature Capture

Amazon Package Delayed In Transit

Amazon Order and Shipping Timeline

Amazon’s shipping timeline is fairly transparent and streamlined. After you decide to purchase an item, you select your desired shipping option at checkout. The estimated delivery time is calculated based on the shipping time plus the estimated transit time, which will vary depending on your region.

According to, the exact timeline goes something like this:

  • The order is placed by the buyer.
  • Amazon Payments processes the order.
  • Amazon Payments holds the order (to allow cancellations if needed).
  • Amazon Payments validates the order.
  • If payment is successful, the item will either be shipped by Amazon according to the shipping option selected at checkout, or the third-party seller will be notified of the shipping information and order status.
  • After receiving the payment, the seller will ship the goods.
  • Once the item has been delivered, the buyer will receive the ordered items.
  • If a buyer purchased from a seller through third parties, they are encouraged to provide feedback.

What is Amazon Guaranteed Delivery?

Let’s first understand exactly what Amazon Guaranteed delivery actually is.

You can request a refund if your order doesn’t arrive by visiting the official website. There are some conditions.

  • The shipping method chosen is the one that’s advertised on the product detail pages.
  • Order is shipping to eligible address.
  • The order must be placed by the “order within” time limit listed on checkout page. The “order within” countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. You will receive an E-mail confirmation with your confirmed delivery date. Contact us with any concerns.
  • You can choose to ship items which are not eligible for guaranteed delivery if your order includes items that don’t qualify.
  • Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
  • Our delivery guarantee covers any attempted delivery that is made on or before our guaranteed delivery date.
  • A carrier’s offer to deliver on the promised delivery date or earlier meets our delivery guarantee

Amazon Package Delayed In Transit

1 (888) 280-4331

Talk to the customer service representative and let them know that you are a proud Amazon Prime member but disappointed they missed your delivery date. Then ask them what kind of compensation they can offer to make it up to you. Usually they’ll offer $5. You can push them to give more if you want. Sometimes they will, sometimes they won’t. This usually depends on how much the missing order cost. To me, $5 to wait an additional day is a nice gesture. Good work, Amazon!

Keep in mind, those credits are only valid on items shipped and sold by Amazon, so make sure to check and see that the next item you’re purchasing is shipped and sold by Amazon. It’s easy to find on the product listing. Take a look at the red circled example:

What is the Amazon Delivery Guarantee?

The “order within” window gives customers a time frame in which orders can be placed so that they will receive the order on the specified delivery date.

This may be due to inventory changes or increased capacity.

Therefore, the confirmed date is on the shopper’s email receipt from Amazon and other details about their purchase, such as tracking information and estimated arrival dates for products ordered separately from yours (if applicable).

If, for some reason, you don’t receive your order within the promised time frame, or it arrives damaged, don’t hesitate to get in touch with Amazon Customer Service.

Amazon Package Delayed In Transit

Delivery Drivers

Your package could arrive earlier if there are many drivers in your region.

While Amazon has a few hired couriers, they mostly rely on freelancers to drive for them.

Amazon delivers orders to contractors who are provided with a delivery van by Amazon.

Amazon can keep pace with online orders, and it helps people living in specific areas to receive their parcels sooner.

That’s because the more drivers working in an area, the faster those packages are reaching their destinations.

It means that trucks can hold more orders if there are more parcels handed in.

Every Amazon driver has a specific route based on the packages that they have.

The route follows the most efficient path to let the driver make their deliveries without wasting time.

There will be more people on the roads if there are more packagers.

Your chances of getting your package on one of these trucks increase.

You might get your package sooner than you expected.

You can count on your package arriving faster if there are more drivers.

Tracking Your Item

Sometimes, even with your best efforts to ensure that the shipment arrives on time, it is not possible for your shipping company to keep their word. So, when a complaint comes in from a customer, your first task is to ascertain what exactly has happened.

As long as you have provided the correct shipping information to Amazon, you should be able to track its progress from your Seller Central account. Select the order you want to track from the “order management” tab. The tracking information will show exactly where it is located at this moment. For items being shipped across international borders, it can sometimes get held up by customs. Getting clearance here could take some time. In this instance, inform the customer as soon as you can. As long as the customer knows where the item is, and what is happening, they will be reassured.

It does not necessarily mean the item has been delivered if it is marked “delivered”. Make sure to double-check your shipping address. Mistakes do happen and you need to be sure you didn’t send the package to a different home.

Wait a few days if the address is accurate. Sometimes, packages that have made it to the regional hub are labeled as delivered. Another possibility is that someone at the address has accepted delivery but forgot to notify the buyer. It is a good idea to ask the buyer for a double-check so that the delivery was not taken in by someone else.

Sometimes, an item might be returned to you after delivery. If this happens, contact the shipping company to try and reschedule delivery at a later date.

When shipping multiple parts in multiple packages, it is possible that a customer may be missing one of these pieces. If this is the case, the other package(s) may still be in transit so check with the shipping company and reassure the customer that the rest of their order will arrive shortly.

Amazon Package Delayed In Transit

Lost Packages

Although the package might still be within their systems, it won’t get to its destination due to some problems. The sender might have filled out the form incorrectly, for example. You may also have sent in incomplete documents.

Without a forward or return address, the package doesn’t have anywhere to go. It gets lost in the system without a way out.

However, many things are more likely to go wrong in the courier’s shipment processes. It could be lost by workers, it may fall off the truck or stolen. The last case is pretty rare, though.

It could also be the label. If it’s damaged to the point that it’s ineligible, even the barcode, then there’s no other way of knowing where it’s supposed to go.

The same result can be caused by poor printing quality. Bad printing quality can also cause labels to fade or be difficult to scan or read. If possible, it will go back to the sender, which will constitute delivery delays.

For many reasons, employees can make the package undeliverable by marking it as such. If they believe that the package may contain restricted items, one reason could be to mark it as undeliverable.

Make sure to always track your deliveries. You can easily track your shipments with today’s technology. If you see an issue, you can check with the courier as soon as possible.

In general, it’s advisable to contact the shipper after the timeframe given to you has passed. If they claim to have delivered the item, always check that they can provide proof of delivery.

Large Number of Packages

If the courier is dealing with an unusual amount of packages, you can expect some delays. These delays can occur during peak season, like holidays.

These spikes in delivery are often prepared by couriers. It happens all year. However, there may still be high demand, and therefore, delays in delivery of packages will occur.

This is something consumers should remember when shopping online for gifts. To avoid rush, you should order as soon as possible. If your gifts don’t get delivered on time, the courier is not to blame, especially if they delivered them within their given timeframe.

Some retailers have shipping deadlines. Customers are notified when they can order their package in time to arrive on the holiday.

Other than the holiday season, other events could also trigger an increase in online sales, such as the back-to school season. Unprecedented events, like a pandemic, is also a valid reason.

The pandemic is the main reason for delays in delivery over the last year. Two main causes are responsible for delays in delivery:

Amazon Package Delayed In Transit

What Can I Do To Speed Things Up?

There are certainly a couple of things youall have an opportunity to do to potentially speed things up, with the first being contacting a USPS employee to figure out exactly whatas going on with your package in the first place.

You can reach out to USPS Customer Service online, or by calling 1-800-275-8777. Or you can visit your local Post Office to inquire why you are receiving the In Transit Arriving Latea status updates.

You might also want to call the Delivery Tracking Department of the United States Postal Service at 1-800-222-1811. They may or may not be able to give you more information that traditional customer service couldnat help you out with.

Depending on the information provided to you from the USPS about the delay you may or may not be able to influence things at this point in time.

You can’t do much if the USPS informs you there is something wrong with the internal tracking service, or that the package was not scan at the previous opportunity.

You can also provide additional information to the USPS if they tell you your package was lost. This will help speed up the claims process and allow you to get compensated if it never arrives.

The smartest thing to do, overall, is contact the USPS and try to figure out the reason for the delay.

USPS is known for its transparency and friendly service to customers. They also offer real assistance in difficult situations.

They understand how annoying it is for packages to disappear or arrive late. They may not be able or willing to assist you right away, but it is worth alerting them about the situation and asking them if they have any suggestions.

How Can Shipping Delays Negatively Impact Your Business?

That means delayed deliveries can devastate your eCommerce retail operations due to the negative impact they have on your business. Here are some essential metrics you should know to help put the cost of late deliveries into perspective.

  • 69% of customers are less likely than others to buy from your shop again if they don’t receive their order within the two-day delivery deadline.
  • 17% of buyers will stop shopping with an eCommerce retailer after receiving a late delivery once; 55% will not shop with the retailer again after two to three late deliveries.
  • You will spend five to twenty times as much to get a new client than to keep an existing customer.
  • Loyal customers are worth up to ten times as much as their first purchase, and a 5% customer retention increase can boost your profit by 25% to 95%.

Amazon Package Delayed In Transit

Amazon Email Support

The next method available for getting help with Amazon orders is email support.

You can email with any questions regarding package delivery.

The same principles apply here for getting help as quickly as possible.

Be specific about your problem, give your order number and be polite.

Email isn’t a 100% secure method of communication.

Can I Get A Refund From Amazon If My Package Is Delayed In Transit?

You may be entitled to a refund if there is a problem with the delivery of your package.

However, this excludes items that are sold on the Amazon Marketplace or third-party sellers.

Amazon will usually give credit if a package gets delayed by more than 48 hours due to a mistake.

In addition, this does not include any delays caused by customers, such as wrong addresses.

Amazon Package Delayed In Transit

The Amazon Delivery Attempt

If you are not at the delivery address when Amazon tries to deliver your package, Amazon will leave the package in a secure location. Amazon will send an email to you if you do not have a safe location or the delivery is required.

Amazon will try to deliver three times on consecutive days. Amazon will return the package for a refund if the third attempt at delivery fails.

What is the best way to reach usps customer service?

There are two options available to you if you wish to reach a USPS representative in order inquire about the delay of your package. You can contact them by calling or visiting the nearest USPS location in person:

  • Visiting a nearby USPS location–Go to the nearest USPS location and ask for help with your request

Amazon Package Delayed In Transit

Small Post Office Box

Delivery drivers can encounter difficulties if the case contains too small items.

As a result, if consumers do not use Prime and place a large order, we recommend sending their shipment to a different address.

A service such as Amazon Key enables shipping companies to drive packages into a private residence and leave them inside no matter what size they are!

Weather Conditions

Safety must be the number one priority for all delivery companies. With weather, road shut-downs, inevitably end up causing delays due to slow transits.

Customers may find it frustrating when delivery times are affected by weather. However, delivery companies have limited options to make sure delivery happens on time.

Amazon Package Delayed In Transit

What is the maximum time my parcel will stay in transit?

Keep in mind, however that an estimated delivery time is only that, an estimate. This is an average based upon the usual time taken by a courier company to deliver a parcel to its destination.

Delivery times will vary depending on distance and type of service.

  • You cannot generalize transit times if you’ve booked standard shipping services.
  • If you have booked a freight or express shipment, you will get a specific delivery time, depending on the location, volume and type of shipment.

Usps Package Delayed In Transit–Can I Track It?

To track the delay of your USPS parcel, you can see exactly where it was held up. These are some of the tracking options you have:

  • Dial 1-800-222-1811
  • Ask the representative where you package is located
  • Respect the directions they give
  • Go to the USPS Website
  • Provide your tracking number
  • Click on Enter

If you want to use this method, you must provide your tracking number. Ask the shipper to send it to you if you don’t have it

Amazon Package Delayed In Transit

Strom outages

Power outages can also be caused by severe weather. When this happens, the freight industry takes a huge blow along with other industries.

Terminals are affected by damage to utility lines. It’s difficult to accomplish some vital parts of the process without power, after all.


Partnering with reliable courier services that stay on top of customs documents can help you navigate customs delays. Don’t forget that Easyship can automatically generate customs paperwork for your shipments so that you can avoid customs delays as much as possible.

Amazon Package Delayed In Transit In 2022 (+ Other Faqs)

  • Do you feel frustrated about Amazon’s delayed delivery? This guide is for you!
  • The following article will address why a package may be delayed, how customers can track Amazon shipments, and other resources to resolve transit issues, so keep reading!
  • Amazon Package Delayed in Transit In 2022 (+ Other FAQs)

    What is “Amazon Package Delayed In Transit”?

    Amazon parcels can get delayed by bad weather or an incorrect address. Amazon will reimburse purchases that are delayed because of their error after 48 hours. This policy does NOT apply to third-party or Marketplace sellers. Shoppers can easily track the movement of packages from the Amazon website.

  • For more information on why an Amazon parcel may delay in transit, and the best way to deal with it once it has been delayed, continue reading!
  • What Is the Amazon Delivery Guarantee?

    Amazon guarantees delivery and will pay shipping fees back if the delivery date is missed.

    Refer to the “order within” timer for a reference. It gives consumers a window in which they can place orders and receive them on the designated delivery day.

    However, there may be changes in capacity or inventory before you place your order.

    Therefore, the confirmed date is on the shopper’s email receipt from Amazon and other details about their purchase, such as tracking information and estimated arrival dates for products ordered separately from yours (if applicable).

    Amazon Customer Service will assist you with any questions or concerns.

    Amazon Package Delayed in Transit In 2022 (+ Other FAQs)

    What are the causes of delays in Amazon package transit?

    Amazon packages can be delayed for various reasons. One reason for a late package is that it has been sent to the incorrect address.

    Amazon usually sends the right address 99.9% of the time so it doesn’t happen often.

    It does happen, however, and it is often a delay in transit. The item must then be returned to Amazon.

    It will take longer for the package to reach its destination address if it is returned to the sender.

    These are some other reasons why a package might be delayed during transport:

  • Weak weather
  • Traffic delays
  • For international orders, issues with customs
  • Shipping large quantities
  • Missing apartment or building numbers
  • Illegible writing
  • Not the right carrier for assignment
  • Lost, stolen or damaged packages
  • Problems with the delivery van’s mechanical components
  • Amazon: What can I do to help my customers track Amazon orders via their website?

    Amazon allows customers to track their shipment online. Click on “Your Orders” to locate the picture of the product being shipped.

  • The status bar displays the following information after you have clicked on the photo: “Ordered”,” “Shipped,” and “Out for Delivery.”
  • Amazon will inform customers when their packages are processed for delivery, and give a tentative delivery time.

    Amazon allows customers to track the progress of a delivery vehicle via Google maps.

    This can also be found under “Your Orders.” It is used to show that a package has been in transit. However, this document also provides an estimate for how many stops it may take before it reaches its destination.

    Please allow at least 48 hours for the delivery date promised to be fulfilled before contacting customer support.

    You should also confirm that you have received payment for your transaction.

    Amazon customer service can be reached via its website chat within 48 hours for any parcel delayed due to transit.

    Customer service can be reached at 1-866-21-1072.

    Be prepared to give customer service your order number, email adress, and daytime number.

    Amazon Package Delayed in Transit In 2022 (+ Other FAQs)

    Are you able to get a full refund if your Amazon parcel is lost in transit?

    If your package is delayed in transit, you may be eligible for a refund.

    These physical products include items that Amazon ships or sells, but they do not include items purchased by Marketplace sellers and third-party vendors.

    Amazon can often issue courtesy credits after 48 hours for packages that were delayed due to an error by Amazon.

    However, it would still exclude any delays due to shoppers like incorrect addresses.

    Amazon UK’s website provides regular updates about shipping times and expected arrival time at your door.

    It is important to identify the carrier you should contact if a package gets delayed during transit.

    Contact the Royal Mail and Parcelforce if the parcel was not delivered.

    If the parcel was sent by UPS, FedEx or DHL, please contact them.

    Amazon UK customer service can be contacted via the website for clarification if you don’t know which courier was used.

    Amazon UK Website: Tracking Your Amazon Order

    You might be curious about how you can track your order, regardless of whether you live in the UK or US. Amazon UK allows you to track the status of packages.

    For this, use the search bar and go to “Returns & Orders”. This will open a section that displays your shipment’s status in transit.

    The page contains information such as the date of shipment and expected arrival at destination.

    You can read our other posts to learn more about Amazon Prime Shipping and why Amazon shipping is so costly.

  • Conclusion
  • Delays in transit for Amazon packages may occur for various reasons, including adverse weather conditions, lost packages, or errors with delivery addresses.

    In most cases, customers will be able to track the shipment via Amazon’s website. If your package is delayed in transit, you can contact Amazon. Under certain conditions, you can receive a full refund if your package gets lost during transit.

    What does it mean when a package is delayed in transit Amazon?

    If an item doesn’t arrive on time, make sure to check the tracking details. You can tell if the item is delayed by the fact that it has been shipped if it shows “Shipped”. You can be sure that your package may have been lost.

    Why is my parcel always delayed during transit?

    It is possible that your package has not been scanned properly at USPS’s last shipping/sorting depot. The reason why USPS packages get delayed in transit is because they are physically lost along the line of transit. Jul 19, 2021

    Amazon Will Pay Late-Paid Packages

    Amazon allows customers to request a refund for shipping costs if their delivery was late. Amazon customers will need to contact them for compensation. This could be $5-10 in store credit, full reimbursement of item cost, shipping fees or Amazon Prime membership.

    Why Is Amazon Shipping Taking So Long?

    Because large amounts of orders can be shipped, it is not possible to avoid shipping delays due the high volume. High-volume shopping delays may occur on holidays, back to school, or in times of global crisis when many more orders are being placed online.

    .Amazon Package Delayed In Transit In 2022 (+ Other Faqs)

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