2024 Guide: What to Do When Amazon Sends the Wrong Item

Received an unexpected package from Amazon in 2024? Our comprehensive guide explains what steps to take if Amazon sent you the wrong item, how to navigate returns, and what to do if Amazon keeps sending wrong items or won't refund. Know your rights and get the correct product delivered fast!

Amazon Sent Wrong Item (What To Do, Exchange + Keeping)

  • Amazon Prime shipping services are well-known because of their fast shipping rates. Orders placed by customers can be delivered as soon as the next day.
  • Amazon’s speedy shipping may not be reliable. Customers often get the wrong product in an order. You might have had the same problem and want to know what to do? Read on!
  • Amazon Sent Wrong Item (What To Do, Exchange + Keeping)

    Amazon Ships the False Item.

    Customers who have received the wrong item from Amazon in an order they placed can contact Amazon and request a refund or replacement. Customer may either submit a request for a refund on, or they can call Customer Service at Amazon to discuss the matter. You may even be allowed to keep the wrong item.

  • If you’d like to learn more about how to request a replacement for the wrong item, why Amazon sent you the wrong product, how to return a wrong item and more, keep reading for more facts and tips!
  • Amazon has two ways for customers to reach out to Amazon regarding any issues they may have with their orders, including if the item they ordered was incorrect or an unordered package.

    The first method is to call Amazon customer service using their 1-800 number and report the incorrect package, which is preferred if customers have received a package despite not ordering anything.

    When customers call customer service, and have explained their problem, they are offered a refund of replacement for the defective product.

    Amazon can request details from anyone who has received an item but did not order it. It may ask for the addressee to send the package back or make arrangements to pick up the package by the driver.

    A second option to return the item you received is to submit a request for a reimbursement or replacement on This request must be completed by the customers:

    Log into Amazon to view your Orders. Click on an order to locate it and choose “Return or replacement items”. This option is located at the top of your screen. Click on the “Reason to replace” drop-down menu and choose “wrong Item was shipped.” Then, print the return label that has been provided. Prepare the defective item for shipping.

    Online forms are the easiest and most efficient way to report a misplaced package. However, it will require that customers return the item they have received.

    However, when going through a customer service agent, Amazon will generally recommend that the customer keep the wrong item as a gift for the inconvenience.

    Therefore, if customers do wish to keep the item they received, it’s recommended that they ask a live customer service agent for assistance so that they can both receive their correct order and keep the wrong item.

    Can I Keep the Wrong Item Delivered by Amazon?

    FTC (Federal Trade Commission), Amazon can send customers items they don’t want. Amazon will often ask customers to return items they receive via its online portal.

    Therefore, being able to keep the wrong item will depend on the channel customers go through to request their correct package. Customers who use an online form may have to return their wrong product.

    If customers contact a live agent for customer service, they are more likely to insist on keeping the item because of the inconvenience.

    Amazon Sent Wrong Item (What To Do, Exchange + Keeping)

    Amazon will offer a return or exchange for the incorrect item.

    Amazon will either send the replacement or refund to customers who reported an incorrect order.

    After approval of your request, you will be notified by Amazon within 3 to 5 days. Amazon will provide a tracking number that will allow customers to send a replacement.

    Amazon sent me the wrong packages

    If customers have received an incorrect package, there are a couple of reasons why the mistake was made.

    It is common for fulfillment centers to have packages that had similar addresses or names and place them in the wrong areas.

    However, customers may have received packages even though they did not order any. This is often due to the driver misreading the shipping labels.

    Amazon Gives You the Ability to Return an Item That Is Not Right?

    Amazon has a simple process to allow customers to return an item that is not as described.

    However, customers may encounter problems when trying to return an item that was not sent as ordered. Amazon will charge their account and refuse to receive the parcel.

    Customers are encouraged to ask for a tracking number at their local post office if they send the package back to Amazon.

    See our post on how to handle Amazon deliveries to wrong addresses, empty packages, or the Amazon refund policy without return.

  • Conclusion
  • Returns Center. offers customers the opportunity to return the item or request a reimbursement. Amazon customers can call to get a replacement item for an item they originally ordered.

    .Amazon Sent Wrong Item (What To Do, Exchange + Keeping)

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